neil.lolin.net

Finally, significant speed change is now going through the veins of my connection to the Philippines’ Telco Giant.

And it took just 3 calls. This is good compared to my 7 calls during my earlier months of connection.

Some observations:

1. Being nice doesn’t pay off in this situation. In both instances, I was doing my best to be nice and polite. Took some real theater acting skills there. I got no results.
2. My 7th call during the earlier months of my connection was the only one they really worked on. I didn’t verbally abuse the representative I was talking to, but I aired out with maximum sarcasm my frustration with their service while I’m paying for it. I always made it clear I wasn’t mad at the agent, while at the same time persuasively talking my way for him to find a solution to the problem.
3. My 3rd call this time, I did the same thing. And it worked.
4. In both instances, I told them this is the nth time I have called and they have records there to prove it.
5. Their service could be better if they address the customers at once.

PLDT could have done better if you ask me. If they can provide a solution, what’s the point in delaying it?

Customer service hardly exists here in the Philippines. When we don’t get serviced, it isn’t unusual we blame ourselves for not complaining. We just have high tolerance. Too high sometimes.

And no, it just isn’t PLDT.

Sigh.

Technorati Tags: pldt, mydsl, dsl, internet connection, internet speed

This entry was posted on Thursday, April 24th, 2008 at 11:40 pm and is filed under dangerous place to be. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.